Updated August 13, 2025

We appreciate your business and hope you’re satisfied with your order. However, if something isn’t quite right, we’re here to help. You may return eligible items for a refund, store credit, or exchange. Please review the details below.

 

Return Eligibility

Returns must be initiated within 14 days of your purchase date. To be eligible, items must be in unused condition, with all original packaging, labels, and accessories included. Returns that do not meet these requirements may not be accepted.

How to Start a Return

To begin your return, please contact our support team at info@dgcigars.com to request a Return Authorization Number (RMA). Once your request is approved, we’ll provide return instructions.

Ship your item(s) to:

DG Cigars Distributor
Attn: Returns – RMA #[Order Number]
5601 Airport Blvd, Tampa, FL 33634

If a prepaid return label is provided, you may use it to send the package back. Otherwise, return shipping costs are your responsibility unless the product arrived damaged or defective.

Refunds & Exchanges

Once your return is received and inspected, we’ll issue a refund, exchange, or store credit—depending on your preference.

• Refunds: Typically processed within 1 business day of approval. Please allow 1–2 billing cycles for your bank or credit card provider to reflect the refund.

• Exchanges: Will be shipped once the return is received and approved.

• We’ll notify you by email once your return has been fully processed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately at support@dgcigars.com with a photo and description of the issue. We’ll make it right with a replacement or full refund.

Questions?

We’re here to help. If you have any questions about our return process, feel free to reach out to us:

📧 support@dgcigars.com
📞 (813) 374-4475